Terms of service

Updated: 2026-10-01

1. Who we are and who these terms apply to

These terms of service (the Terms) are set by MB „Blue age lab", company registration number 306656523, VAT number LT100016571516, registered office at Saulėtekio al. 15-1, LT-10224 Vilnius, Lithuania (hereinafter — Numerio or we). The Terms apply to use of the numerio.ai service (the Service).

By registering for or using the Service, you (the Customer or you) agree to these Terms.

Paid subscriptions are offered only to a person or entity acting for a business or professional activity. By buying a paid plan, you confirm that you are not acting as a consumer.

These Terms are published in English and Lithuanian. If the two versions conflict, the Lithuanian version governs for a Customer established in Lithuania and the English version governs for any other Customer.

2. What the Service is

Numerio is a purchase-invoice collection and control tool for small businesses. The Service:

• automatically finds purchase-invoice-related emails in your connected mailbox (read-only access);
• automatically extracts their key data (supplier, amount, date, invoice number and so on), which you (or a member of your team) review and confirm;
• lets you upload bank statement files so invoices can be matched against payments made;
• prepares a package of confirmed invoices for your accountant, in a format that an accounting system can import: a summary file, the original documents and a list of exceptions. The Pricing page names the supported systems.

What the Service does not do — it is important that you understand this before you start using it:

• Numerio does not replace an accountant and takes no tax, accounting, filing or legal decisions. All such decisions are made by you or your accountant.
• Numerio never connects directly to a bank account and performs no payment actions — it works only with the bank statement files you upload yourself.
• Numerio generates and sends no accountant package without an explicit act on your part — you always generate the package yourself, by deliberately pressing the relevant button.

3. Plans, billing, VAT, cancellation and refunds

3.1 Numerio offers Free, Starter, Growth and Business plans for one company workspace. Current limits and prices are shown on the Pricing page. Storage of your original documents in the EU is included in every plan. There is no separate storage charge and no overage charge. When a plan's monthly invoice limit is reached, new collection pauses until the next month or an upgrade; nothing is deleted.

3.2 Paid plans are billed monthly or yearly in advance through Stripe-hosted Checkout. Numerio never receives or stores card details. You agree to receive VAT invoices in electronic form at the e-mail address you give at Checkout.

3.3 Prices are in euros and exclude VAT. Before payment, Checkout collects your legal name, billing address, company or registration code and, where applicable, VAT identification number, and shows the VAT-inclusive total. Lithuanian customers are charged Lithuanian VAT. Customers in another EU member state may buy only with a valid VAT identification number; the reverse-charge mechanism then applies and no Lithuanian VAT is charged. Customers established outside the EU are not charged VAT. You are responsible for the accuracy of the billing and tax information you provide, and you confirm at Checkout that you buy for business or professional use.

3.4 A paid plan renews automatically for the same period until you cancel it in the Stripe billing portal or in Settings. Cancellation takes effect at the end of the current paid period. Until then you keep the paid plan, including export. At the effective date the workspace moves to the Free plan; your data is not deleted. We confirm the cancellation and its effective date by e-mail.

3.5 Refunds. You may request a full refund of the first charge of your first paid subscription by e-mailing hello@numerio.ai within 14 calendar days of that charge. A renewal charge is refunded in full if you cancel within 7 calendar days of it and no invoices were processed in the new period. Other charges and unused time are not refunded. Duplicate or incorrect charges are always refunded. If the Service is unavailable for more than 72 consecutive hours for reasons within our control, you may request a pro-rata refund for that period. Refunds go to the original payment method, normally within 10 business days, and end the paid plan on the refund date. Nothing in this section limits rights that mandatory law does not allow the parties to exclude.

4. Account and access

• To use the Service you sign in through a Google account.
• You are responsible for the security of your account credentials and for any actions taken through your account.
• If you suspect unauthorised access to your account, notify hello@numerio.ai without delay.

5. Acceptable use

In using the Service, you undertake:

• not to connect mailboxes or data sources you are not entitled to control;
• not to use the Service for unlawful activity or to attempt to circumvent its security measures;
• not to attempt to access other Customers' data or otherwise compromise the integrity of the system;
• not to upload documents or data whose content rights do not belong to you or whose upload is prohibited by law.

If these conditions are breached, we may restrict access to the Service temporarily or permanently. You will compensate Numerio for any loss or reasonable cost arising from a third-party claim caused by your breach of this section.

6. Mailbox access and disconnection

By connecting Gmail or Outlook you grant Numerio read-only access, for the purpose of detecting purchase-invoice-related emails. Numerio cannot send, delete or edit mail on your behalf.

You may disconnect a mailbox at any time in your account settings. When you do:

• Numerio starts no further mail checks;
• if it was a Gmail account, Numerio's access through Google is revoked, which invalidates the access token we held, and we delete it from our system once the revocation is confirmed;
• if it was Outlook, Numerio deletes its stored credential and stops reading the mailbox. Microsoft does not let Numerio confirm remote revocation; you can also revoke the app's access in your Microsoft account or organisation settings;
• data already collected and confirmed in the Numerio system before disconnection (for example invoices already processed) remains in your workspace and is retained under section 6 of the Privacy Policy — disconnecting a mailbox does not destroy the history collected earlier.

The detailed technical description of this process is set out in section 4.1 of the Privacy Policy.

Numerio is not responsible for a third-party service (such as your mailbox provider, our payment provider or your accounting system) being unavailable, changing its own terms, or losing data on its side.

7. Data ownership

Your documents (received original invoices, the bank statements you upload) and the data extracted from them belong to you. Numerio processes them only in order to provide the Service and acquires no ownership rights in this content. Canonical originals are write-once and retained under the Customer's applicable accounting-document retention obligation. Ending a subscription does not delete them. Once your retention instruction and applicable law permit deletion, Numerio provides an export and completes the logged off-boarding process within 30 calendar days, in accordance with section 6 of the Privacy Policy.

After cancellation you may export your data for 90 calendar days, extendable free of charge on request while the workspace stays on the Free plan. Once your written retention instruction and applicable law permit deletion, we complete logged deletion within 30 calendar days and notify you by e-mail 14 days before export access ends and before deletion begins. While a legal retention obligation applies, originals stay stored read-only at no charge. You remain solely responsible for keeping your own accounting documents for the period that the law requires. Export your data before the export window ends.

8. Service availability

The Service is provided without a specific service level agreement unless we agree one with you in writing:

• we give no specific uptime guarantee or service level agreement (SLA);
• planned maintenance interruptions are possible, of which we give advance notice where feasible;
• we make efforts to ensure that errors and failures are detected, logged and corrected with no invoices lost — but the fact of a failure does not by itself create liability for Numerio beyond the limits set out in section 9 of these Terms.

Neither party is liable for a delay or failure caused by circumstances it could not reasonably control (force majeure).

9. Limitation of liability

• Numerio aims to ensure the accuracy of automated data extraction, but we are not liable for accounting, tax or legal decisions taken on the basis of information presented by the Service before you or your accountant have confirmed it.
• To the extent permitted by applicable law, Numerio's liability for direct damage arising from use of the Service is limited to the amount the Customer has paid for the Service in the preceding 12 months (and where the Service is provided free of charge, it is limited to EUR 100 in total, except where mandatory law requires a higher minimum).
• Numerio is not liable for indirect losses (lost revenue, data loss caused by third-party actions and the like), except where the damage arose from our intent or gross negligence.
• This section does not apply to, and does not limit, liability in cases where limitation is prohibited by mandatory Lithuanian or European Union law (for example consumer-protection rules where the Customer is a consumer, or liability for injury to life or health).

10. Changes to these Terms

We may update these Terms. We will notify you of a material change at least 30 calendar days before it takes effect, by e-mail or through the Service interface. If you do not agree with a material change, you may cancel your subscription before it takes effect under section 3.4, and the change will not apply to you. Continued use of the Service after a change takes effect means you accept it.

11. Governing law and dispute resolution

These Terms are governed by the law of the Republic of Lithuania. Any disputes arising out of these Terms or the use of the Service shall be resolved by negotiation and, failing agreement, in the courts of the city of Vilnius, unless mandatory rules of law provide otherwise (for example the right of a consumer, as a natural person, to bring proceedings in the courts of their place of residence).

12. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform these Terms, unless disclosure is required by law. This obligation continues for 3 years after the agreement ends. It does not shorten the protection of your documents and personal data under the Privacy Policy and the Data Processing Agreement.

13. Intellectual property and feedback

The Numerio software, brand and interface remain Numerio's property; using the Service gives you no rights in them beyond what these Terms grant. If you send us feedback or suggestions, we may use them freely and without any obligation to you, but this does not allow us to disclose your confidential information.

14. General provisions

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them to an affiliate or to a successor of our business, and will notify you if we do. If a court finds part of these Terms unenforceable, the rest remains in effect.

15. Related documents

These Terms, the Privacy Policy and the Data Processing Agreement (DPA) together form the agreement between you and Numerio. If the DPA addresses a data-processing question differently, the DPA governs on that question.

16. Contact

MB „Blue age lab", Saulėtekio al. 15-1, LT-10224 Vilnius, Lithuania
Tel. +370 5 208 0417 · email hello@numerio.ai